Resume
Work
Experience
2024 - Present
Human-Centered Design Lead / Senior UX Researcher
Helping modernize the Marketplace Eligibility Appeals program at Centers for Medicare & Medicaid Services through user research and human-centered design.
2018 - 2023
UX Researcher and Strategist, Palladian Partners
Developed user experience and content strategy, supporting federal digital projects through discovery, research, design and implementation stages, including public websites and intranets for NIH, CDC and FDA.
2016 - 2018
Content Specialist, Johns Hopkins Medicine
Served as team lead for the HopkinsMedicine.org Healthy Woman web portal, directing content and user experience strategy, editorial timelines and promotion.
2014 - 2016
Digital Media and Marketing Manager, Johns Hopkins University
Served as team lead for the HopkinsMedicine.org Healthy Woman web portal, directing content and user experience strategy, editorial timelines and promotion.
2011 - 2013
Outreach and Communications Specialist, American Urological Association
Created and managed website, social media and email newsletter content. Spearheaded the development of a patient magazine. Coordinated development of patient education materials with subject matter experts and ensured adherence to plain language standards.
2010 - 2011
Member Engagement and Development Associate, Iraq and Afghanistan Veterans of America
Helped new members sign up to receive benefits. Developed web, email and social media content to engage members, prospective donors and funders. Composed grant proposals, progress reports and presentations for funders.