Projects
Identified usability improvements for the funding database on HEAL.nih.gov based on insights from usability testing and user interviews, resulting in a 238% increase in database exports.
Recommended information architecture that aligned with users’ mental models and identified needed content based on first-click prototype testing and user interviews on AllofUs.nih.gov, resulting in a 27% increase in clicks to enroll.
Recent Projects
I am precluded from sharing specific content from my recent work on intranets for the National Heart, Lung, and Blood Institute and the National Institute of Child Health and Human Development. However, I can speak in general terms to my experiences planning, conducting, analyzing data, gleaning insights and developing recommendations from interviews, focus groups, card sorts, usability testing, tree testing and surveys on these sites.