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Projects
Recommended opportunities for automation, tools integration and usability enhancements in an appeals case management system based on insights from contextual inquiry, reducing average appeal processing time by 36%.
Recommended information architecture that aligned with users’ mental models and identified needed content based on first-click prototype testing and user interviews on AllofUs.nih.gov, resulting in a 27% increase in clicks to enroll.
Identified usability improvements for the funding database on HEAL.nih.gov based on insights from usability testing and user interviews, resulting in a 238% increase in database exports.
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